Privacy Policy
Privacy Policy

COMPANY OVERVIEW

Pocketnest provides comprehensive, personal financial planning in a digital platform to GenX and Millennials, by licensing to financial institutions including banks, investment advisors , credit unions, other financial institutions and employers as an employee wellness tool. Our mission is to democratize financial planning as we lead users through an assessment of all ten themes of personal finances, resulting in easy, palatable recommendations and to-do items customized for each user. Pocketnest provides users with customized, easy to-dos to complete a financial plan by addressing all topics of financial planning including: Net Worth Snapshot, Budget, Debt, Insurance, Retirement, Investment, Income Tax Planning, Estate Planning, College Savings Plans, and an Annual Review. Users receive step by step guidance through an empowering, enticing and enjoyable digital experience.

 

We care about our user’s privacy and want to clearly explain how we collect, use and share our user’s personal information. This privacy policy applies to our end users (further called “you”), and our institutional partners and is part of our terms of service.

 

INFORMATION PROVIDED BY USERS

The private information that you provide to us includes your name, email address and date of birth.

 

All Accounts

To create a Pocketnest account, you must provide your email address and state of residency.

 

Our Users

A Pocketnest user is someone who creates an account with Pocketnest. We encourage you to complete as much of the Pocketnest assessments as possible and link your financial accounts in order to provide the most customized recommendations. 

 

INFORMATION WE COLLECT

We collect information automatically as you navigate the platform. We may store usage information such as the type of device you use, your operating system, browser type, IP address, and device ID, the pages you visit or request, links clicked, referring sites and your interactions

 

We use Google Analytics and Segment to see how you use Pocketnest so we can improve our platform. We encourage you to read the Google privacy policy. If you prefer to not have data reported by Google Analytics, you can install the Google Analytics Opt-out Browser Add-on. We also encourage you to read more about Segment and their privacy policy

 

HOW WE USE YOUR INFORMATION

  • We never sell your information to anyone. 

  • We use your information to:

  • Provide advice to you

  • Allow you to sign in to your account

  • Send you emails relevant to your usage, as controlled by your preferences.

  • Understand how you use our platform

 

INFORMATION SHARED WITH YOUR FINANCIAL INSTITUTION

If you have accessed our platform through your financial institution and their white labeled version of our platform, then you are an active customer or prospect of that company and the information you add to this platform will be shared with them, and them alone. They may use this information to sell you additional products and services. That information includes:

 

  • The information you share with the platform including your email address, name, date of birth

 

  • Details about your personal financial planning situation including information about your income tax, estate, cash flow, networth, debt, college savings, insurance, investment, retirement and financial plan

 

  • Some aggregated and anonymized data about how you use our platform that cannot be linked back to any individual user

 

INFORMATION SHARED WITH YOUR EMPLOYER INSTITUTION

If you have accessed Pocketnest as an employee benefit from your employer or another, non-financial institution, your personal information or any details about your financial situation will not be shared with these institutions. We may share some aggregated and anonymized data about how you use our platform that cannot be linked back to any individual user

 

INFORMATION SHARED WITH THIRD PARTIES

Personally Identifiable Information (PII) is data that includes a personal identifier like your name, email or address, or data that could reasonably be linked back to you. We do not  share this data with any third parties.

 

We may release data to protect the security and integrity of Pocketnest, and to protect the rights, property, or safety of our company, its employees, users, or others, if we believe that disclosure is reasonably necessary to comply with a law, regulation, valid legal process (e.g., subpoenas or warrants served on us). If we are going to release your data, we will do our best to provide you with notice in advance by email, unless we are prohibited by law from doing so.

 

We may release data in connection with the sale, merger, bankruptcy, sale of assets or reorganization of our company. We will notify you if a different company receives your PII. The promises in this privacy policy apply to any data transferred to a new entity.

 

YOUR PREFERENCES AND DATA RIGHTS

Choosing Your Preferences

The Settings link for Pocketnest is located in the app in the bottom of the tool bar after login. Settings lets you view and change your preferences. 

 

Exercising Your Data Rights

You can exercise rights over your data in the following ways:

Modifying the Information in Your Account. You can modify or delete certain information associated with your account in settings. 

 

Disabling Your Account. You can permanently disable your account by emailing support@pocketnest.com and requesting that we do so. Please be aware that this is a final act and you cannot log into your account again after taking this action. When you email us requesting to do so, we will remove your ability to log in within 30 days and delete all data on our servers associated with your account. Even if an account is deleted, some information may be retained by our analytics providers on their own servers.

 

Removing Marketing Emails. You can stop receiving marketing emails by clicking the unsubscribe link from the bottom of any email sent to you. 

 

Understanding Our Data Retention Periods. We retain your information for ten years, unless you disable your account information from your account settings.  We may keep some of your Personal Information after you close your account to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce our Terms and Conditions, or fulfill your request to "unsubscribe" from further messages from us. We may retain de-identified information after your account has been closed. Our company securely stores your data on our Amazon AWS infrastructure which is always encrypted at rest and in flight.

 

What are your data protection rights?

Every user is entitled to the following and requests can be made by emailing support@pocketnest.com.

 

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service. 

 

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. 

 

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email support@pocketnest.com

 

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

 

For further information, visit allaboutcookies.org.

 

How do we use cookies? Our Company uses cookies in a range of ways to improve your experience on our website, including:

 

  • Keeping you signed in

  • Understanding how you use our website

  • What types of cookies do we use?

 

There are a number of different types of cookies, however, our website uses:

 

Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

 

Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

 

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

 

Additional Questions Related to Privacy. For additional privacy-related questions about your account, you may email us at support@pocketnest.com

 

USERS WITHIN THE UNITED STATES OF AMERICA

We currently only offer services to individuals in the United States of America or US Citizens outside of the US.. We are based in the United States. 

 

CHILDREN

Pocketnest is not directed at children under the age of 13, and they may not create an account or otherwise use our platform.

 

CHANGES

We may sometimes make changes to this policy. If we make material changes that adversely affect your rights under this policy, we will let you know by posting an announcement on the site or sending you an email prior to the changes coming into effect. Continuing to use Pocketnest after a change to this policy means you accept the new policy.

 

PLAID

We link accounts through a third party financial data integrator Plaid and we encourage you to read Plaid’s privacy policy here. Plaid has millions of users and this linking allows Pocketnest to assemble a complete financial profile and make customized recommendations for our users, through secure tokenization. 

 

We do not store, share or sell any of this data to any third parties ever. Only the end user, our platform and the user’s financial institution can view this data. 

 

Access Controls

Role-based access controls are enforced at each layer of infrastructure. Multi-factor authentication is required for access to Plaid infrastructure. All application and user access logs are stored centrally and monitored.

 

Routine Tests

Plaid regularly undergoes both internal and external network penetration tests, and third-party code reviews. Plaid also maintains a SOC 2 Type II report by testing the design and operational effectiveness of their Information Security program using independent auditors.

 

Traffic Controls

The Plaid API only allows client requests using strong TLS protocols and ciphers. Communication between Plaid infrastructure and financial institutions is transmitted over encrypted tunnels. All client communication with the Plaid API requires API key authentication and utilizes cryptographically hashed headers and timestamps to verify authenticity.

 

FINDMONEY by FINGOAL

We integrate with FindMoney by FinGoal, a third party Fintech application that helps us identify micro-savings opportunities and more customized recommendations for our users. We recommend you read FinGoal’s privacy policy here.

 

ABOUT POCKETNEST

PocketNest, Inc.™ is registered with the SEC as a Registered Investment Advisor and is a fiduciary in name and deed. PocketNest is a Michigan-based company that closes the gap between young people and their financial institutions, with a mission of making financial wellness accessible to everyone. Providing users with comprehensive and approachable personal financial planning and education, the digital platform puts users in the driver’s seat of their financial plan, while also uncovering more insights and opportunities for financial and non-financial institutions. Unlike robo advisors, other apps on the market and traditional advisors, PocketNest is completely free to users and helps them build and adhere to a plan, from start to finish, in a DIY and step-by-step approach. The company licenses its platform to financial and non-financial institutions, ranging from credit unions to university and large corporation wellness programs, to help them better understand and serve their next generation audience. Learn more at pocketnest.com and contact us at hello@pocketnest.com, 1420 W. Washington, Detroit, MI 48226

 

Last updated October 2021